Consultations are by appointment. Time taken beyond a booked appointment may incur an extended consultation fee.
Every effort is made to run appointments on time but unexpected or emergency situations can cause delays.
If you are an enrolled patient and want to book a normal 15-minute consultation with your usual Doctor, then please use our “Book an appointment now” button or phone 5358797.
A standard consultation time is up to 15 minutes. We aim to provide an appointment time that is convenient for you. If you are coming for regular review such as a repeat on your regular 3–monthly prescriptions then it is advisable to try and book several days in advance. If you are ringing for the same day appointment then we do try our best to accommodate you. If we are unable to make an appointment with your regular doctor we will offer you an appointment with one of our other doctors.
If you are unable to keep an appointment then we would appreciate it if you could cancel or reschedule as soon as possible. This then allows us to offer that appointment time to someone else. Although we do try to keep to time throughout the day we do run into emergencies or appointments which unforeseen take longer, this is the nature of medical care. The reception will do their best to keep you up to date should a delay occur.
In certain circumstances when your medical condition is stable, your Doctor may be able to issue a repeat of your medication without seeing you. To ensure the accuracy of your prescription it is important that you request your medication by name and dose. To ensure the appropriateness and safety of your medication it is important that you are then reviewed by your Doctor the next time that your medication is required.
We require 24 hours’ notice to arrange your prescription. We are happy to receive requests by phone, leave a message on the Nurse answer phone or by fax on 535 5665. Please don’t forget to include your daytime phone number in case there is a problem and we need to contact you.
You can also now request a repeat prescription through our new patient portal. To set up Patient Portal access you will need to sign a registration form with our receptionist who can then set this up for you. You will need to be over 16 years old and have your own individual email address which you are happy can be kept confidential.
Results are reviewed and interpreted by your doctor when they become available. You have the right and responsibility to be involved in your healthcare and this extends to you following up the result of an investigation ordered by your doctor. If your tests are routine you can contact the Practice Nurse after 3 days. If your results are urgent or you are on regular Warfarin please ring the Practice Nurse after 3 pm. You will be contacted by text, phone or letter if results require a follow-up.
If you are registered to use our Patient Portal then you are able to see your own results online. These will only be visible once the doctor has processed them.
To set up Patient Portal access you will need to sign a registration form with our receptionist who can then set this up for you. You will need to be over 16 years old and have your own individual email address which you are happy can be kept confidential.
- All aspects of care for our patients’ physical and emotional health and well being from paediatrics to care for the elderly
- Management of long-term conditions
- Palliative care
- Health checks including cardiovascular and diabetes screening
- Cervical smears
- IUCD insertion and removal
- Management of Menopause
- Health checks
- Cardiovascular and diabetes screening
- Prostate disease
Long Term Medical Conditions
Planned Proactive Care (PPC) which was formerly known as the ARI Programme is a programme which is a flexible patient-led programme for the management of long-term conditions. More information is available under Programmes on the East Health Trust website.
Joint injections are a common treatment for knee, shoulder, ankle, elbow, wrist and carpal tunnel problems. As a specialised procedure, these can be arranged as required.
- Removal of skin lesions including skin cancers, benign lesions and moles
- Ingrown toenails
- Liquid nitrogen for skin lesions
Adolescent Sexual Health Programme
All patients under 22 years of age qualify for unlimited, subsidised sexual health visits.
If this is the ONLY reason for the visit then the service is FREE.
For other patients, a normal fee will be charged.
Sexual health visits may include:
- Assessment, diagnosis and treatment of sexually transmitted infections (STI’s)
- Contact tracing
- Promotion of safe sexual health
- Education and advice concerning any sexual health matter.
- Contraception advice
- IUCD insertion and removal
- LARC discussion
- Depo injections
- Emergency Contraception
- Cervical smear tests
- Referral to secondary services as required, including sexual abuse and assault services.
- Pregnancy testing
- Assessment for terminations of pregnancy and post-termination care
Palliative care is inclusive in our family care philosophy.
Mental Health and Well Being
Management of acute and chronic stress and mental health problems. We can offer the CCM depression programme for depressed patients who meet certain criteria. This enables funded GP visits and either a limited number of funded psychologist visits or funded attendance at a group mood management course.
- Insurance medicals
- Employment medicals
- Driver’s licence medicals
- Recreational diving medicals
Additional Nursing Services
- Aclasta Infusions
- Wound dressings
- Ear syringing
- Blood pressure checks
- Pregnancy tests
- Diet and health education
- Iron Infusions
FOR EMERGENCIES RING 111 FOR AN AMBULANCE.
DO NOT book online or phone for an appointment.